The Department of Information and Communications Technology (DICT) said it recorded 18,553 consumer complaints following the introduction of its 1326 hotline, up 172.8% from the 6,800 complaints reported before the hotline was implemented.
The free 24/7 services will be available through 02-894-Covid. Smart and PLDT subscribers will also be able to use the 1555 hotline for free. Subscribers from other networks can access the 1555 hotline once technical adjustments are completed.
