Sunday, April 21, 2024
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UnionBank, Infobip expand business solutions deal

The partnership will allow UnionBank to use Infobip’s Moments platform, which Infobip said can help the bank streamline communication channels, facilitate frictionless interactions with customers, and offer automation solutions.

Chat apps to emerge as critical customer touchpoint in 2023, says study

Infobip’s study found that WhatsApp is the undisputed global dominator in chat apps today. In the Philippines, however, it is Facebook Messenger, followed by the rapidly growing chat platform, Viber, that are the country’s most popular chat apps.

Study: Pinoys still prefer human support, but automated CX on the rise

In the Philippines, interacting with human agents on the phone holds the top spot as the most preferred touchpoint of customer service (42%), followed by online live chat (33%) and social media (31%).

BLOG | How to convert cart abandoners into checkout customers

Engaging contents must be delivered via the channel that targeted audiences most prefer.
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