Dimension Data launches ‘Uptime’ services for Palo Alto Networks in PH

Tech firm Dimension Data is offering its Uptime Maintenance Support Services for Palo Alto Networks in the Philippines to provide IT agility, reduce downtime, and improve the overall efficiency for clients’ business operations.

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Dimension Data is Palo Alto Networks’ only global Platinum Partner in the Philippines.

Dimension Data’s Uptime Services has several service elements that, when combined, will help to ensure business continuity for organizations of all sizes. These include enterprise-level businesses, government bodies as well as calamity response and rescue.

Dimension Data will provide Level 1 and Level 2 support services as part of its Uptime services for Palo Alto Networks, with certified engineers providing the best possible assistance to its clients in the Philippines.

The latest service offering from Dimension Data helps organizations allocate the appropriate level of response to events that occur with specific software and hardware devices.

It also provides a broad combination of response commitments applicable across a range of service calendars for around-the-clock protection of critical business systems.

In addition, Dimension Data’s Uptime services provide users with access to engineers and technicians who liaise directly with vendors to accelerate incident resolution.

The Palo Alto Networks products and offerings supported under Uptime include:

• Next-generation firewall appliances
• VM-Series virtualized next-generation firewalls
• Subscriptions: Threat Prevention, WildFire threat analysis service, URL Filtering, GlobalProtect network security for endpoints
• Panorama network security management
• Traps advanced endpoint protection
• Aperture SaaS security service
• AutoFocus threat intelligence service

Dimension Data’s Uptime Service Plans include:

• Remote – 24/7 remote support for software with incident-response within 30minutes
• Parts only – a cost-effective hardware plan that delivers 24/7 remote support and parts onsite
• Onsite – for hardware and software infrastructure that provides incident response within 15minutes
• Mission Critical – for hardware and software support which includes fast track access to senior engineers, availability and capacity monitoring and reporting, configuration archiving, and onsite engineer with part support within two hours when needed.

Dimension Data’s Uptime service plans are complemented by a set of advanced Proactive Support Services which include:

• Asset Tracking and Analytics
• Availability & Capacity Monitoring
• Third Party Incident Coordination
• Configuration Archive
• Proactive Problem Support
• Technical Account Manager
• IT Service Integration
• Service Delivery Assurance
• MACD
• Annual Version Updates

Josef Figueroa, Asean executive advisor at Dimension Data Philippines, said: “With this new Uptime offering, Dimension Data gains a new momentum in the high-growth Southeast Asian market. We are glad to expand our Uptime offerings to further improve our multi-vendor support for us to provide better support to our clients.”

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