GCash wallets now accept Western Union money transfers

Remittance firm Western Union and G-Xchange have linked up to allow consumers to receive international or domestic money transfers into their registered GCash wallets.

Following an agreement between the two companies, Western Union’s global cross-border platform was integrated with G-Xchange’s e-commerce platform to enable GCash users to direct money transfers into their GCash wallets from almost anywhere around the world and from within the Philippines.

“We want to offer the best services to Filipinos abroad and their families in the Philippines,” said Anthony Thomas, CEO of Mynt, the Globe Telecom unit that operates G-Xchange.

GCash is micro payment service that transforms a mobile phone into a virtual wallet for fast and convenient money transfers, as well as to purchase goods, pay bills, buy airtime load, and donate.

Usage of GCash mobile wallets is high with unbanked consumers in the Philippines as it lets them store, spend or cash-out as they wish.

“Our collaboration with G-Xchange is inspiring and together we are advancing financial inclusion, a key objective of the government of the Philippines,” said Bassem Awada, Western Union regional vice president for Malaysia, Indonesia, Singapore, Philippines and Brunei.

In line with the regulations of the Bangko Sentral ng Pilipinas, prior to the first use of the Western Union service, consumers are required to register on the GCash app and provide a valid ID for verification.

After registration, consumers can receive Western Union money transfers into their GCash wallets by simply inputting the unique tracking number (MTCN).

Consumers within minutes can receive up to $500 per transaction (approximately P25,000) or $1,500 per day (approximately P75,000), up to a maximum GCash wallet capacity of P100,000 (approximately $2,000).


  1. Kathy

    March 11, 2018 at 10:46 AM

    I tried to cash in my western union money transfer last night march10 around 10pm. i got an error when i cash in my money transfer to gcash. But upon checking my wu mtcn to website its has been pick up already. I called wu about my mtcn and they said it already success payment via gcash. But gcash told me theres no cash in from western union to my account last night. What can i do? Pls help me how to solve this

    • Aj

      March 11, 2018 at 11:59 PM

      Hi kathy, Na resolve na po ba ang inyong concern?

      • Kathy

        March 17, 2018 at 12:35 AM

        Itatanong ko po sana after i cash in my wu money transfer to gcash app. sino pong wu agent ang nag caclaim ng money transfer ko ?before nila deposited sa gcash account ko?

    • Maricar Quitania Capulong

      March 18, 2018 at 4:45 PM

      ano po ginawa nyo para ma resolve?

    • Nigel

      April 6, 2018 at 10:52 AM

      I have encountered the same issue.
      Kindly what have you done to solve this? Help me

  2. Maricar Quitania Capulong

    March 18, 2018 at 4:30 PM

    ganyan na ganyan din po issue namen

  3. Kathy

    March 19, 2018 at 4:14 PM

    mam? Wala hindi pa po naresolve .under investigation paraw po. nakaka inis lang kc kapag tumawag ako sa gcash. ang sabi sakin nakikipag communicate paraw sila sa wu kung saang wu agent naclaimed daw ung pera ko.. kapag tumwag naman kmi sa wu . Ang sabi sakin.. nakikipag coordinate daw ung wu sa gcash para alamin kung saan daw na deposit ung funds KO. Meron po bang makakatulong dto or meron po bang may alam kung saang wu agent ung kapartner ng gcash or g xchange? Kc dun mapapabilis ung pag investigate sa fundsko.

  4. Shean Casio

    March 20, 2018 at 5:04 AM

    buti nalang nabasa ko to, i will not use my received money from western to cashin to gcash, nakakatakot naman. pero kung mtcn lang need para macashin ung pera sa gcash, naku po baka hindi to secured dapat may ieenter din na number and name

  5. Anthon

    April 2, 2018 at 5:52 PM

    Grabe same problem with me! As in ngayon lang.. I did cash in my western union funds to my gcash and it says error then after I go to western union branch and they said my funds is already claimed pero Wala naman pumasok sa gcash ko ang funds. I wasn’t expecting this could happen. Need ko and money. Sana ma resolbahan ito.. I’m beggkbe you GCASH”.. .

  6. Shean Casio

    April 3, 2018 at 11:36 AM

    ako kahit gustong gusto ko na matry yan, dko na gagawin, mas ok na ung sigurado na kuhanin ko nalang pera ko sa western union at mahawakan ko kaysa naman mapunta sa gcash at mag error tapos ganto, beta pa ata yung features na un grabeee! ibalik nyo pera nila gcash! tsk tsk hindi to secured!

  7. Anthon

    April 4, 2018 at 11:30 AM

    Naubos na pasensya ko dito sa gcash! Ipapa Tulfo kona ito. Nag punta ako sa Customer Service kahapon ng Globe regarding my concern about Wu to Gcash! Pero Wala din nagawa. 1st time ko pa ginamit ang pag transact sa Wu to Gcash pero ang money ko Wala nahulog sa gcash account ko. Hindi ko basta pinulot ang pera! I work hard for that pero ginanito nyo!!!

  8. cela

    May 9, 2018 at 8:30 AM

    buti nlng nbasa q itong comments d2.hnd q n itatry.prang nkakatakot.npakahirap png tumawag s knila.ang bgal ng service

  9. Jeffzon Sardilla

    May 11, 2018 at 9:01 AM

    Oh my god I did cash my transactions ngaun Pero Wala akong na receive na balance as Gcash ko, paano po ba makukuha ung Peta I really need it, please anyone can help me to solve this? I try western union Peri Wala saw na cash Nadaw ung Pera.

  10. angelo

    May 18, 2018 at 10:57 PM

    mabuti na lang nabasa ko ito

  11. niña marasigan

    May 21, 2018 at 7:33 PM

    Naku. Mabuti nlang nabasa ko to at sinearch. Malaking halaga pa man dn sana ung icacashin ko dtu. D pala secured. Salamat po sa mga nagcomment. Sana po magng maaus n problema niu

  12. Marie Meddie

    May 23, 2018 at 5:14 AM

    im about to try claiming my money tru wu to gcash, nag alangan ako buti na lang nag search ako about this.. nako i badly need money pa naman

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