Friday, May 31, 2024

BPO firms in Cebu halt operations after magnitude 7.2 quake

Business process outsourcing (BPO) and other contact center companies in Cebu temporarily halted their operations after Central Visayas was hit by a magnitude 7.2 earthquake Tuesday morning.

This map from Phivolcs plots the most recent earthquakes in Bohol. Those with exclamation points are the latest. Credit: Mahar Lagmay (@nababaha)

?Contact centers in Cebu have temporarily ceased operations to ensure the safety of thousands of employees,? a statement of Contact Center Association of the Philippines (CCAP) said.

CCAP president Benedict Hernandez also noted that contact center buildings have been evacuated immediately after the massive tremor.

Hernandez said building owners and engineers will be conducting structural assessments on infrastructures in order to ensure safety.

?Re-entry into the buildings will only commence once the buildings have been cleared that they are safe,? he said.

?CCAP member-companies have business continuity plans that we follow for such events. This includes ensuring their employees are guided to ensure their safety and welfare,? he added.

In Twitter, Tim Davies, an Australia-based employee of tech giant eBay, said that eBay?s customer support staff in Cebu were evacuated after the earthquake hit the island-province.

?eBay CS staff reportedly okay. Building damaged,? Davies tweeted.

Cebu City is one of the contact center hubs not only in the Philippines but around the globe.

Tholons, which is a services globalization and investment advisory firm, has ranked Cebu City as the eighth top outsourcing destination. — PNA

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