Manila overtakes Mumbai in BPO poll; 3 other PH cities move up

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Metro Manila dislodged Mumbai as the second-ranked city in the world in terms of outsourcing readiness, while three other Philippines cities also improved their standings in the?2014 Tholons International Top 100 Outsourcing Destinations Report?released last week.

Metro Manila was the only non-Indian city in the top 7, with Bangalore still maintaining its number one rank.

The industrial city of Sta. Rosa in Laguna moved two notches up in the survey, going up from 84th last year to 82nd this year. Bacolod City and Davao City also both moved a rung higher, while Cebu (8th) and Baguio City (99th) maintained their last year?s positions.

Iloilo fell by two notches, however, from last year?s 93rd to 95th in this year?s poll.

Bacolod City councilor Jocelle Batapa-Sigue, former president of the National ICT Confederation of the Philippines and founder of the Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT), said Bacolod started to be in the radar of Tholons in 2006 and entered the top 100 list in 2010 by landing in the 100th spot.

?We dropped out of the list in 2011 and 2012 but has successfully re-entered in 2013, the same year when Bacolod was promoted to be among the Centers of Excellence for Information Technology-Business Process Management (IT-BPM) in the Philippines, joining Metro Manila, Cebu and Clark, Pampanga,? Batapa-Sigue said.

Since its inception in 2006, the Tholons Top 100 Outsourcing Destinations report has been one of the flagship projects of Tholons and is acknowledged by industry stakeholders as the de facto ranking of outsourcing cities around the world.

Using the proprietary and industry-leading Tholons Location Assessment Framework, Tholons has identified Top 10 Emerged, Top 50 Emerging, and 40 Aspiring outsourcing cities across the globe, the report says.

Under the Tholons framework, there are six basic things that locators considers in a location, namely skills and scalability, savings, business environment, operational environment, risks to business and non-business environment.

Outsourcing destinations are assessed based on scale and quality (labor pool, skills availability, graduate output, complexity of skills), cost (cost of operations, training, real estate, bandwidth, infrastructure and cost of living), business catalyst (government benefits and incentives, competitive landscape, untapped labor pool, currently employed workforce), infrastructure (connectivity, bandwidth availability, transportation), risk profile (commercial, political risk, natural, social risks and other business risks), and quality of life (social infrastructure like education institutions, hospitals and other facilities, non-work culture, availability of recreation and leisure facilities).

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