New ‘Grab’ service threatens to upend courier business model

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Cab-hailing app GrabTaxi has introduced in the country a new parcel delivery service using motorcycles that is likely to send shockwaves in the local logistics industry.

grabexpress

First tested in GrabTaxi’s home country of Malaysia, GrabExpress also uses GrabTaxi’s mobile app to offer on-demand delivery service for personal or business use for a flat fee of P80.

“We’ve been testing the beta version of GrabExpress these past few months and we are now confident that it can provide a hassle-free and affordable delivery service for everyone?s personal or business needs,” said GrabExpress head Angeline Tham.

“When GrabExpress was conceptualized, the first customers we had in mind were the small businesses that we could help. As a tech company, we want to enable e-commerce and broaden the reach of these startup businesses.”

Using their smartphones, customers can send documents, parcels, gifts, and more through a motorcycle rider around Metro Manila. They can also ask the rider to purchase items under P1000 for like popcorn and coffee.

Small businesses can use the service to deliver products to their customers like clothes, juices or phone accessories. It is an on-demand delivery service where the rider comes to the user immediately upon booking confirmation, gets the package, and then delivers it right away to the recipient.

Using the GrabTaxi app, users just need to select the GrabExpress icon then input the pick-up and drop-off points for their delivery. Then they have to key in the recipient’s name and contact number in the notes section, as well as other important details such as landmarks and gate numbers.

After confirming the booking, the sender and the recipient can track the package’s status and whereabouts real-time.

“Aside from the convenience and reliability of GrabExpress, we also make sure that the parcels entrusted to us are safe. Our riders are trained to handle them with care and we also provide insurance for unforeseen circumstances,” said Tham.

GrabExpress can be used for packages that are less than five kilograms with dimensions not exceeding 28x32x12cm. It is available on Monday to Saturday, 8am to 8pm in Alabang, Makati, Mandaluyong, Manila, Marikina, Pasig, Pateros, Pasay, Paranaque, San Juan, Taguig and Quezon City districts 1, 3, 4 and 6.

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