Local software firm touts ‘good after-sales support’ for clients

Quadrant Alpha Technology Solutions, a Philippine-based software development company that provides branded software solutions for businesses as well as fully customized software, is enjoying robust growth in the highly competitive local IT market.

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Started by a young Filipino-Chinese entrepreneur named Ash Co Kehyeng in 2012, Quadrant Alpha started its operations in Makati City with only five computers and a handful of programmers. Today, the company have grown by leaps and bounds with the influx of customers and loyal customers’ return purchases.

“I was also the founder of City Delivery, (now Food Panda) the multi-restaurant delivery services in the Philippines, which was acquired by a global e-commerce group,” Co Kehyeng said.

“At that time, I couldn?t find a reliable IT company that was cost effective and can give good after-sales support and so, this is the reason why I founded my own IT company. I appreciate the benefit of technology and how it enables, supports, and grows businesses,? said Co Kehyeng as he reminisced on how the company started.

Commonly referred to as QAlpha, the company is Co Kehyeng?s first start-up venture in the software industry. His entrepreneurial mindset did not come as a surprise though as his family have several established businesses in the manufacturing, trading, distribution, and retail industry in the Philippines.

“I started the software company as I genuinely love how technology can help businesses. I saw that with the help of IT, business operations get easier to manage. People work faster, managed better and work more diligently with IT by their side,” Co Kehyeng said.

According to Co Kehyeng, IT companies are usually difficult to get hold of and their after-sales support are unsatisfactory. What sets QAlpha apart from competitors is its understanding of client needs on a business level and translate that into software solutions that make the client?s business more efficient.

“QAlpha’s unique proposition that lies in its brand of client service: when clients have concerned, you can be assured that the project management team can get back to them. The after-sales culture of QAlpha is strong such that whatever the client needs, QAlpha provides on demand within a reasonable service level agreement,” Co Kehyeng said.

Business Software Innovations

QAlpha currently provides a whole spectrum of IT services from consultancy, business process outsourcing, network administration and maintenance, software development, system integration, and even hardware procurement and distribution. However, their specialty still lies in business software and customized software services.

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“Regardless of a client’s business size, business softwares developed by QAlpha are designed and developed as a complete turn-key, end-to- end solution for the target process,” Co Kehyeng said.

Among the varied systems they have developed within the different industries such as retail, food and beverage, manufacturing, logistics, real estate, and government.

QAlpha prides itself in its technical expertise to craft any software or program that their client would need. Customized software is a key product to address the specific needs of a client or a software through their business analysts and subject matter experts.

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This flexibility is a strength of QAlpha, albeit customization is a very tedious processes from requirements gathering, software architecture definition, up to system design, to produce a best-quality software.

QAlpha have developed custom-made softwares for a Movie Ticketing System, a Restaurant Reservation System, and Telephony for Call Centers.

Some of the company’s key clients include Lily’s Peanut Butter, Doctor Leather, Gaisano Malls Davao & Cebu, Serenitea, Domino?s Pizza, Topbest Pest Control, Novo, and Vikings Buffet, among others.

“(We) had a pleasant time working with Quadrant Alpha on creating our movie ticketing system. The system has helped our cinemas take a huge step forward by helping us track sales and sell tickets more smoothly,” the Gaisano Malls Group said in a statement.

Quadrant Alpha Technology Solutions is on the web at http://www.QuadrantAlpha.com, on Facebook at https://www.facebook.com/QAlpha-Technology-Solutions-609393212448634/.

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