Australian BPO company TSA Group has inaugurated its second site in the Philippines located at the Five ECom Center within the Mall of Asia (MOA) Complex, Pasay City.
The new site will offer a working environment for more than 500 new TSA team members, in addition to its current 1,000 employees at the Philamlife Tower site in Makati.
?The new TSA site is a solid indication of TSA?s growing presence in the Philippines. Four years ago, TSA started its operations in the Philippines with only 15 employees. Now we are steadily expanding our operations and business portfolio,? said Daniel Hill-Smith, group sales and service manager of TSA Group.
The TSA Philippines team will handle Inbound and outbound sales, customer service, administration and back office activities on behalf of their clients across retail, financial services, insurance, telecommunications and utilities industries in Australia.
The new Five ECom site, will also serve as the center to provide support for one of TSA’s major industry partner, Telstra, Australia?s largest telecommunication company.
?We are very proud of the achievements in the Philippines in such as short span of time, and we are looking forward to continually growing our presence here,? said Luke Kenny, CEO of TSA Group.
?The Philippine operations have provided TSA the opportunity to become more competitive in the industries that it serves. We truly appreciate the business environment, the reliable infrastructure and the availability of quality talents.”
The completion of the MOA site marks TSA’s investment of more than AU$9 million to the Philippine BPO industry.
The state-of-the-art facilities have been developed to encourage productivity, creativity, and support the performance of the team.
Notable features of the newly-opened location include a 460-seat operational agent capacity, five team huddle areas, over 25 unique one-on-one coaching areas, a themed pantry and lunch area, a game room where non-duty agents can relax and unwind, a table tennis area, boardroom, and its own sleeping quarters.
