PayPal opens largest, first consolidated operations site in PH

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After announcing its office opening earlier this year, online payment firm PayPal has officially inaugurated its operations site in Alabang, Muntinlupa City — the company’s largest and first consolidated operations site in the country.

Photo shows PayPal senior director and Philippine site lead John Nicholls speaking during the inauguration ceremony

PayPal has now hired over 700 people for the new office, with the intention of enlisting 1,000 more employees by the end of 2020.

The company said it also will look to fill key roles in customer support, voice and non-voice processes, and risk management to cater to English-speaking customers worldwide.

Initially, the company aimed for 1,000 hires through 2021, but with growing needs for key business functions and a large pool of available local talent, this target has since been increased.

The company’s decision to setup its global operations center in Alabang reinforces the country’s reputation as a hotbed for talent.

“Filipinos are renowned not only for their outstanding command of the English language, but also for their customer service expertise, as well as their resourcefulness, hard work, and openness to new experiences. At PayPal, we embrace passion and diversity as part of our culture, and Filipino talents make for the perfect fit when it comes to the values we strive for as a global company,” said John Nicholls, the country lead and senior director of PayPal global customer services.

With more than 286 million active PayPal account holders, and availability in over 200 markets, supporting customers around the world will be no easy task. All prospective employees in this new site can expect to receive robust product and cultural training that will equip them with the necessary knowledge and skills to better understand PayPal customers, as well as the intricacies of the many international markets they will serve.

In 2020, it is estimated that at least half of the global workforce will come from the millennial generation, those who are now in their 20s and 30s. In the Philippines, millennials make up a significant part of the country’s total population and its labor force — with 1/2 of the total population aged 15-34, making up 43.9 percent of the labor force. This means that millennials will play a pivotal role in building a future for organizations, both foreign and local.

As an organization, PayPal said it champions innovation, collaboration, inclusion, and wellness — which are themes that resonate with Filipinos, particularly millennials. This is in full display at the company’s office in Alabang.

Apart from rest areas, a karaoke room, and a games area, the new office sports a modern cafeteria serving organic food that easily converts into a function zone complete with built-in LED screens and state-of-the-art sound system for events. To encourage teamwork and connectivity among employees, the spacious site also features open collaboration zones and WiFi on all floors.

“Our facilities are meant to embody PayPal’s work-culture philosophy which prizes innovation, collaboration, inclusion, and wellness. By nurturing these values in our office spaces, we provide our teams with the very best in coaching, mentorship and leadership, so they grow personally and professionally in their careers,” Nicholls explained.

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