The country’s Unified 911 emergency response system is 90% to 95% complete, with technology provider NGA 911 targeting full implementation before the end of 2026, the company said.
The rollout covers 11 regions and integrates emergency call handling, case management, dispatch, mapping, and responder location tracking.
Developed with the Department of the Interior and Local Government (DILG), Bureau of Fire Protection (BFP), and other government agencies, the system supports voice, messaging, and video communications.
NGA 911 reported a 15% to 20% increase in emergency calls compared with the previous three-year average of approximately 24 million calls annually. The company has introduced anti-robocall and spam filters to reduce unnecessary calls reaching dispatchers.
It is also improving call classification to identify repeat nuisance callers and prioritize legitimate emergencies.
The national system currently has 135 emergency call-taking positions operating across three shifts, with around 500 personnel undergoing training, according to the company.
Approximately 8,000 to 9,000 BFP personnel have received training in mission-critical push-to-talk technology, which supports responder communications and location tracking.
Other capabilities include body-mounted cameras and emergency alert buttons that allow command centers to monitor firefighter activities and coordinate assistance.
As the national infrastructure nears completion, NGA 911 is preparing a second phase focused on local dispatch operations, additional communications channels, and AI-assisted emergency response.
The company plans to expand routing from regional centers to provincial and eventually local government unit (LGU) dispatch centers, reducing transfers before callers reach the appropriate responders.
Planned AI tools will guide call takers through approximately 250 standardized response protocols for medical emergencies, fires, and other incidents.
The tools will provide real-time procedural guidance and performance assessments, while human operators will continue answering emergency calls.
Other planned features include real-time language translation and transcription, text-to-911 services, and emergency communications through messaging applications such as WhatsApp.
NGA 911 is also developing a public safety application that would connect users with emergency responders, keep family members informed during incidents, and provide location-based alerts about nearby accidents, fires, and other threats.
The company is exploring data analytics to help law enforcement agencies identify crime patterns and allocate resources.
The expansion will require additional LGU equipment, personnel training, and coordination among government agencies.
NGA 911 also cited the government’s deployment of approximately 1,500 fire trucks to LGUs as part of efforts to strengthen emergency response.
