Albert Mitchell “Mitch” Locsin, a longtime executive and advocate of the Philippine information technology and business process management industry, died on Wednesday, Aug. 19. He was 55.
The cause of his death was not known as of posting time.
Locsin spent nearly two decades helping shape the organizations that represented the country’s business process outsourcing and contact center sector, including the Customer Xperience Association of the Philippines (CXAP), and the IT and Business Process Association of the Philippines (IBPAP).
He served as CXAP president, then known as Contact Center Association of the Philippines (CCAP), in 2022 before becoming chairman in 2023. In those roles, he helped steer the contact center industry as it pursued opportunities in the global customer experience management market and adjusted to rapid changes in automation, artificial intelligence, and digital service delivery.
Locsin supported the implementation of the industry’s 2022-2028 roadmap, which identified government support, talent development, infrastructure expansion, and global marketing as key areas for sustaining the Philippines’ position as a major contact center destination.
His involvement in the BPO industry stretched back to 2005, when he became executive director of IBPAP, the umbrella organization representing the Philippine IT-BPM sector. He held the position until 2008 and later served on the association’s advisory board for more than 12 years.
Locsin joined the IBPAP Board of Trustees in 2021, placing him at the forefront of industry initiatives involving employment, skills development, business expansion, and cooperation among the government, academe, and private sector.
He also served several terms as a CXAP board director, including as trustee for membership and events from 2013 to 2016. His work linked telecommunications providers, outsourcing companies, technology firms, and policymakers at a time when the BPO sector was becoming one of the Philippines’ biggest sources of jobs and export revenue.
Before taking senior industry leadership roles, Locsin worked as a managing consultant at People2Outsource and as a global business development executive at information technology services company Logica.
He later brought his BPO experience to PLDT Enterprise, where he spent nearly 15 years overseeing corporate, international, carrier, small and medium enterprise, and regional business operations.
Locsin joined PLDT Enterprise in 2011 as vice president and head of its Alpha customer relationship management group for the outsourcing and offshoring industry and international markets. He subsequently headed the company’s SME and regional enterprise operations.
In 2019, he became first vice president and head of enterprise relationship management, international, and carrier business. PLDT later named him head of its Enterprise and International Business Groups, placing him in charge of the telecommunications company’s services for corporate customers.
His responsibilities included connectivity, wireless, cloud, data center, cybersecurity, and other ICT services used by BPO companies and large enterprises. He became a senior adviser at PLDT in January 2026.
Locsin earned a bachelor’s degree in business administration, management, and operations from Notre Dame de Namur University in California. He also completed a master’s degree in public management at the Ateneo Graduate School of Government and a mentor management program at Harvard Business School Online.
Born on Nov. 17, 1970, Locsin is remembered as an executive who worked across both sides of the Philippine digital economy: the BPO industry that served global customers and the telecommunications sector that supplied much of its underlying infrastructure.
A memorial gathering celebrating his life will be held on Sunday, Aug. 23, from 10 a.m. to 10 p.m. at Heritage Memorial Park in Taguig City.
