BPO

Sen. Bam Aquino highlighted the industry’s economic weight, noting that IT-BPM employs around 1.9 million Filipinos and contributes about 8.2% to the country’s gross domestic product.

IBPAP has emphasized the need for closer collaboration among companies, government agencies, and academic institutions to strengthen the country’s digital workforce and prepare Filipino professionals for higher-value roles.

Sen. Raffy Tulfo has filed a bill seeking stronger labor protections for employees in the business process outsourcing (BPO) sector, including automatic work suspension during calamities, higher entry-level wages, and earlier access to medical benefits.

The IT and Business Process Association of the Philippines (IBPAP) has reaffirmed its commitment to upholding worker welfare and compliance with labor laws following recent confusion over work suspension policies during Typhoon Uwan and the Cebu earthquake.

At a Senate Committee on Labor hearing on Tuesday, Oct. 7, Sen. Raffy Tulfo said some BPO firms reportedly blocked emergency exits and forced workers to resume operations immediately after the tremor, disregarding their safety.

The IT and Business Process Association of the Philippines (IBPAP) has denounced the Department of Labor and Employment (DOLE) Region VII for what it called an “irresponsible and premature” disclosure of several BPO companies allegedly issued work stoppage orders following the recent Cebu earthquake.

The site, named after the Filipino word meaning the fulfillment of hopes and dreams, is designed as a flexible, multilingual operations center.

The projection marks a 69% jump from the industry’s current estimated contribution of $36 billion and would raise its share of gross domestic product (GDP) from 8.23% to 10.14% over the next five years.

BPO firm Concentrix has unveiled iX Hero, an AI-driven platform aimed at enhancing customer service operations by integrating human advisors with advanced technology tools.

BPO firm Teleperformance (TP) has partnered with the Commission on Elections (Comelec) to implement the agency’s Special Register Anywhere Program (SRAP), hosting an on-site voter registration drive at TP Aura that processed applications from employees and their family members.