BPO

BPO firms were largely unprepared for a total work-from-home model, and had to overcome challenges related to Internet access, equipment transfers, and clearance requirements from clients.

The circular also provides work-from-home (WFH) arrangements, urging BPO companies to transfer the necessary equipment to facilitate WFH arrangements within the lockdown period.

Concentrix said it is still on track on growing its headcount by 4,000 to 5,000 this year in multiple expansion sites across the country.

By 2022, the industry is expected to generate revenues around $29 billion to $32 billion while full-time employees will increase to about 1.42 million to 1.57 million.

xpanding by 70,000 square feet across the two locations, iQor has modernized its current center with a new recruiting space and expanded breakroom and game area.

The BPO firm is not slowing down its plans to expand their operations in the country.

Australia-based DBA Advisory, through its local outsourcing arm DBA Global Shared Services (DBA), is expanding its BPO operations in the country by employing the available talent pool in Central Luzon where its offices are located.

Following a challenging 2017, the BPO industry continued to show signs of recovery by slowly gaining back its positive momentum with numerous incumbents proceeding with their expansions, particularly in the countryside.

After seeing a few years of decline, the business process outsourcing (BPO) industry is expected to come back with a vengeance in 2019, so much so that it is expected to become a major driving force in office take-up next year, according to Leechiu Property Consultant (LPC).

The DOF is pushing for the reform of incentives being given to businesses, among them the BPO sector, as it vies to increase revenues to finance the government?s massive infrastructure program.