BPO

The operations are live in a Kunshan, China CX office through a partnership with 800 TeleServices. Sitel China's agents are delivering CX through both voice and WeChat to support clients in the Asian market with Simplified Chinese.

Teleperformance is the first ever company in the Philippines to be certified as a "Great Place to Work".

DICT acting secretary Eliseo M. Rio Jr. said the IT-BPO sector is moving towards artificial intelligence that would require ?very fast and very expensive Internet connectivity?.

The road ahead for the IT-BPM industry in the Philippines looks promising despite artificial intelligence (AI) and intelligence automation (IA), according to the IT and Business Process Association of the Philippines (IBPAP).

After receiving reports that the BPO sector may need to reduce their workforce or set aside expansion plans in the country, Sen. Paolo Benigno ?Bam? Aquino IV set a second hearing on the issue on Monday, March 12.

2018 is seen to be a "good year for the Philippine job market," with indications of increased hiring and job-hunting activities.

BPO companies remained attracted to the Philippines as their investment destination with its young and competitive talents in the industry.

According to PhilJobnet, the BPO industry has posted a total of 133,300 call center agent positions from January to December 2017.

With call centers increasingly being ?transformed into data centers,? the BPO sector?s reliance on critical infrastructure will grow, Harry Woo, managing director and SVP of Panduit for Asia Pacific, explained.

Located at the 12th floor of the SM Aura Office Tower along McKinley Parkway, Taguig City, the facility will serve as a training center for the professional development of Teleperformance Philippines' 40,000 employees.