Wednesday, April 17, 2024
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customer service

Amazon customer service team in PH opens 500 jobs in Davao City

Amazon Operation Services Philippines announced on Monday, Feb. 26, that it will hire over 500 customer service professionals in Davao City for permanent and full-time jobs which will be fully work-from-home and night-shift positions.

PLDT signs up Oracle Digital Assistant to boost customer service

The new service provides real-time, contextual responses to an average 12,000 users a day, freeing up staff to spend time on the more complex customer enquiries, thereby boosting satisfaction levels and enabling PLDT to become more cost-efficient.

Converge ICT beefs up staff handling complaints, inquiries

Fiber broadband provider Converge ICT Solutions said it has also increased its overall hotline capacity to match the additional staffing to address customer inquiries and follow-ups.
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