DICT produces first batch of business analysts for BPO sector

The first batch of scholars of the business analytics for the BPO sector graduated on Thursday, August 2, at the National Engineering Center (NEC) in UP Diliman in Quezon City.

The course, officially known as the Information Technology-Business Process Management (IT-BPM) ICT Training Program, is an initiative of the Department of Information and Communications Technology (DICT), the UP NEC, and the IT and Business Process Association (IBPAP).

The training is part of digitalPH initiative of the DICT designed to help improve the qualifications of the local talent pool. The training program is a result of government, industry, and academe working together to the IT-BPM workforce with the right skills and competencies to handle business analytics.

The 22 scholars underwent a nine-week training course and completed five modules that cover topics identified by the Commission on Higher Education (CHEd).

The training was given by professors from UP and industry experts with experience in data mining, business intelligence, operations research, statistical engineering, and supply chain management among others.

The training curriculum includes fundamentals, concepts, business and technical architecture and best practices relating to business analytics, as well as the tools, data management, techniques, industry applications, and future directions of business analytics and data mining.

It also teaches them the appropriate data mining and machine learning tools needed to solve industry problems, and interpret the results correctly.

The graduates learned to analyze massive amounts of data, produce dashboards, generate summary reports, identify hidden information or patterns needed for managerial decision support; and analyze trends and systems based on the data collected.

“This Business Analytics training is one of government’s support programs to the IT-BPM industry, giving opportunities to our existing workforce to expand, upskill, and develop their talents as we prepare them for the 4th Industrial Revolution. It represents the DICT’s commitment to the IT-BPM Roadmap through the creation of high-quality capacity-building programs,” said Undersecretary Monchito B. Ibrahim, who heads the Regional Operations and Countryside and ICT Industry Development of the DICT.

For his part, DICT acting secretary Eliseo M. Rio Jr. said with data being hailed as the new oil, data analytics in business are more relevant than ever.

“The future is getting more unpredictable by the day in the wake of technological advances. But business should not succumb to fear as professionals like you are now ready to take over in understanding analytics tools and techniques on data management and industry applications,” Rio said.

One of the “high impact programs” of the IT-BPM Roadmap 2022 is to upskill existing manpower in specialized competency areas.

“The IT-BPM industry appreciates government’s efforts in sustaining the requirements of the IT-BPO industry for appropriate skills and talent that can answer our needs through the provision of capacity-building interventions, with such training, we enable our workforce to acquire the necessary skills,” said IBPAP president and CEO Rey E. Untal.

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