Bringing more than 25 years of extensive experience, Celeste Ilagan has been a key figure in shaping policies and regulatory frameworks to bolster the Philippine IT-BPM sector.
The IT-BPM Industry Association of the Philippines (IBPAP) has underscored the need to change public misperception of the industry as “just call centers”, citing the high demand for Filipino expertise in the medical, financial, data analytics, and other sectors beyond just business process outsourcing (BPO).
IBPAP president and CEO Jack Madrid said he expects the industry to sustain its strong momentum with a target of $39 billion in revenue and 1.8 million jobs this year. By 2025, he said the industry anticipates generating 2 million jobs which would mark the milestone in the history of IT-BPM in the country.
The Philippine IT-BPM sector posted growth in headcount and revenue in 2023, surpassing the global industry’s performance, according to the IT and Business Process Association of the Philippines (IBPAP).
The Joint Foreign Chambers of the Philippines, US-ASEAN Business Council, IT & Business Process Association of the Philippines, Asia Cloud Computing Association, and Asia Internet Coalition also cited the government’s efforts to champion the free-flow of data in the region.
As of 2022, there are a total of 1,582 IT-BPO industry activities registered in PEZA which generated a total of P337.593 billion investments, and 1,095,622 direct jobs.
The industry groups-- IBPAP, SEIPI, and CONWEP-- said a solution has been promised by the end of the month which also coincides with the end of the first taxable quarter.
IBPAP said the number of full-time employees (FTEs) in the country grew 8.4% or by 121,000 in 2022, bringing the industry’s total headcount to 1.57 million. The sector also recorded a growth of 10.3% in revenues to reach $32.5 billion in 2022.
The IT and Business Process Association of the Philippines (IBPAP) recently reported that the total headcount of full-time employees in the local IT-BPM sector is now at 1.55 million with total revenue valued at $32 billion driven by industry-wide stabilization and reinvigorated support from the public sector.
The IT and Business Process Association of the Philippines (IBPAP) has unveiled its six-year industry growth forecast at the 14th International Innovation Summit (IIS).
