Dumaguete City ? Teachers from the Negros Oriental State University (Norsu) recently completed training to teach the Service Management Program (SMP) for school year 2014-2015.
SMP was developed by members of the Information Technology and Business Process Association of the Philippines (IBPAP) to align higher education offerings to the needs of companies in the services industry.
The Commission on Higher Education (CHED) and IBPAP collaborated to offer the specialized track in service management focusing on the services industry for Bachelor of Science in Business Administration and for Information Technology Education programs.
The program includes training in Business Communication, Service Culture, Principles of Systems Thinking, Fundamentals of Business Process Outsourcing 101 and 102, and culminates with a 600-hour internship program.
?We are enthusiastic about the program because it will instill and nurture important qualities and skills in our students that are essential for them to build a career in the information technology and business process management (IT-BPM) industry,? said Norsu president Dr. Don Vicente Real.
?The City of Dumaguete is pleased that CHED selected Norsu as one of the 17 state universities and colleges for SMP. We support the cooperative effort done by CHED, Norsu, and IBPAP to provide the much needed training for our youth who will soon be joining the workforce,? said Dumaguete City administrator William Ablong.
The specialized track in service management aims to prepare students, from all types of traditional courses, for a career in the IT-BPM and other service industries by equipping them with the required competencies for entry-level positions and for further career development.
The Philippine?s IT-BPM industry has steadily grown since the late 1990s. Supply and availability of qualified personnel has to be strategically managed to maintain the present level of global competitiveness and leadership position of the industry.
?With the support of CHED we are able to address the need for concerted policies and programs focusing on building competency in human resource development, said IBPAP president Jose Mari Mercado.
?We do this by way of cooperative partnerships among stakeholders in government, academe and industry for planning, sourcing and developing sustainable talent pool for the industry.?
