To fight anomalies, DPWH expands operation of call center hotline

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To further push its good governance and anti-corruption program, the Department of Public Works and Highways (DPWH) has expanded its call center hotline to include 16 regional offices.

Pres. Benigno Aquino III inaugurating the call center hotline in 2011, with Sec. Rogelio Singson. Photo credit: PNA
Pres. Benigno Aquino III inaugurating the call center hotline in 2011, with Sec. Rogelio Singson. Photo credit: PNA

The DPWH 24/7 Call Center Hotline 165-02 is now connected with DPWH?s 16 regional offices nationwide. Calls or complaints are directly routed to these regional offices for prompt action.

DPWH secretary Rogelio L. Singson said this will promptly address public issues concerning the agency by having it directed to appropriate field units of the agency.

?We want to hear peoples? point-of-view on DPWH programs and projects, and policies and activities as we are prepared to listen and learn from one another,? he said.

Operationally managed by DPWH Stakeholders Relations Service, the call center under outsourced contract with Pilipinas Teleserve facilitates DPWH feedback communication with its stakeholders and directly provides support to Singson?s right quality reform program.

Other than the 24/7 call center hotline 165-02, the agency?s other feedback platforms includes e-mail in the DPWH website, TXT 2920 short messaging system, walk-in, letter referrals, social media (Facebook and Twitter), and media (print and broadcast) monitoring system.

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