The Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) have signed a memorandum of agreement (MOA) to strengthen the protection of consumers against in the telecommunications industry.
DTI Undersecretary Victorio Mario Dimagiba and NTC commissioner Gamaliel Cordoba signed the agreement last month.
The DTI, as provided in the Consumer Act of the Philippines, will protect the interest of the consumer and will implement measures to achieve protection against ?deceptive, unfair, and unconscionable? sales acts and practices.
The NTC, meanwhile, will be responsible for ensuring ?quality, safe, reliable, secured, compatible and inter-operable telecommunications facilities and services.?
The mandates of DTI and NTC were delineated in the agreement to avoid confusion in the handling of administrative complaints against erring telecommunication companies.
The DTI will handle complaints involving warranty, misleading advertisement, defective products, fraudulent sales promotions, and deceptive sales practices.
On the other hand, NTC will handle complaints involving poor service (technical and customer services), billing issues, fair use policy, denial of subscription plan application, text spams, and text scams. — PIA