Friday, March 1, 2024

PH-based BPO firms ramp up hiring of Filipino nurses

Business process outsourcing (BPO) firms have stepped up their recruitment of Filipino nurses, following the US Supreme Court verdict upholding Obamacare, or the US Affordable Care Act.

Accenture office at the Science Hub in Taguig City
Accenture office at the Science Hub in Taguig City

Pasig City Rep. Roman Romulo, chairman of the House committee on higher and technical education, said the Philippine units of outsourcing giant Accenture and US-based EXL Service Holdings have increased their hiring of Filipino nurses, mainly for deployment to their global delivery centers in Cebu City.

The lawmaker said Accenture and EXL provide a wide range of outsourced business support services to American health insurers.

?Both firms are signing up Filipino nurses with US licenses as well as those who have passed the NCLEX but still without US licenses,? said Romulo.

The NCLEX refers to the (US State Boards of Nursing Inc.?s) National Council Licensure Examination, the US counterpart of the Philippines? Nursing Licensure Examination.

Accenture said the Filipino nurses are expected ?to use their clinical skills beyond traditional patient care,? and harness new technology to help mostly American patients get good preventive care from their health providers.

Accenture has 16 delivery centers in the Philippines, while EXL has three.

?There?s no question Obamacare is driving US health insurers to transfer additional contact center, insurance claims processing, clinical support analysis, medical coding, and other non-core, business support jobs to the Philippines, either through independent BPO providers, or through in-house back offices,? Romulo said.

The lawmaker earlier predicted that Obamacare would benefit Filipino health care professionals and the Philippines? BPO sector.

The US law puts pressure on health insurers to lower their premiums and expand their coverage of uninsured Americans, regardless of pre-existing conditions or sex.

Meanwhile, Romulo said UnitedHealth Group is also enlisting Filipino nurses and other fresh college graduates for training and employment opportunities as transition managers, assistant managers, team leaders, specialists handling health care accounts, customer service representatives and medical coders, whether certified or not.

The largest health benefits provider in the US, Minnesota-based UnitedHealth has back offices in Taguig City, Quezon City, Makati City and Cebu City.


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