Friday, June 21, 2024

Binay wants Senate to probe delivery delay of text messages

Sen. Nancy Binay has filed a resolution urging the Senate to look into the recently reported delays in the delivery of text messages between Smart and Globe mobile subscribers.

Sen. Nancy Binay (Credit: senate.gov.ph)
Sen. Nancy Binay (Credit: senate.gov.ph)

“There is a need to protect mobile subscribers and to ensure that appropriate government agencies proactively and continually create a responsive regulatory environment for a viable, affordable, reliable and accessible telecommunications and information infrastructure and services to guarantee the welfare and protection of consumers,” Binay said.

Senate Resolution No. 246 cites complaints posted online by Smart mobile subscribers about the delays in sending and receiving text messages which they experienced on Dec. 3. The delays were explained by Smart Communications in an advisory released on the same date to have been caused by technical difficulties in the receiving network.

Meanwhile, Globe Telecom also issued an advisory on social networking site Facebook, stating that it was coordinating with the other network to resolve the issue.

While Smart clarified in its next advisory that the delays were resolved later that night, Senator Binay said that it was still imperative that the Senate meet with the concerned telecom companies and government agencies to discuss how the issue will be prevented in the future.

“This is an issue that affects millions of Filipinos and should not be taken lightly. We must remember that most of us depend on our mobile phones to reach out to our important contacts, especially our loved ones during emergencies. We have experienced network problems in the aftermath of strong typhoons before and we have seen the misery it has caused. I hope that my fellow senators will see this as an urgent matter that needs to be addressed as soon as possible,” Binay said.

“Sana po, ngayon pa lang ay pag-usapan na natin ito upang ma-address na ang problema sa signal, maging ang delays sa pagpapadala at pagtanggap ng mga mensahe sa ating mobile phones. Maaari po nating gamitin ang Senado bilang venue upang mas mapag-usapan at masolusyunan ang problema ng mga mobile networks ng bansa,” the senator added.

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