Sunday, March 3, 2024

US software firm Zendesk expands PH site into Asia Pacific hub

San Francisco-based customer service software company Zendesk has announced the launch of a new office in Metro Manila, providing capacity for over 200 people and creating a ?Customer Experience Hub? for the Asia Pacific region.

Zendesk CEO Mikkel Svane with Kickstart Minette Navarrete during the launch: Photo credit: Macelle Legaspi
Zendesk CEO Mikkel Svane with Kickstart Minette Navarrete during the launch: Photo credit: Macelle Legaspi

Zendesk said it chose Manila as its regional customer experience hub because of the access to a local pool of highly skilled, technical talent with strong English language ability.

The local employees provide highly technical support and are part of a global team enhancing customer experience around the clock, the company added.

?The launch of the new office in Manila shows our commitment to grow in what is an important market for us for both customer experience and sales,? said Mikkel Svane, founder and CEO of Zendesk.

?We?re expanding into a space four times bigger than our previous location, with double the seats, in a unique and sustainable tower in Metro Manila. This investment also means we are able to contribute to local job creation.?

Zendesk first opened its offices in Manila in 2014 with a small team focused on sales, support, and pre-sales. The Manila office has expanded to five times the size since the initial launch.

The new office is located on the 30th floor of Bonifacio Global City in Net Park Building, a 48-story green tower in Metro Manila. It measures over 2,200 square meters and, with the increased capacity of the office, provides Zendesk?s Manila team the opportunity to continue to grow.

The new Asia Pacific headquarters joins four other Zendesk offices in the region: Zendesk?s Asia Pacific Development Center based in Melbourne, the Asia Pacific commercial headquarters in Singapore, and a sales office in both Tokyo and Bengaluru.

The Asia Pacific region is a key focus for Zendesk with paid customer accounts growing by over 35% year-over-year as of the end of 2016. The number of employees grew by over 50% during the same period.

As part of the office opening, Zendesk also launched the Zendesk Neighbor Foundation in-region partnering with Hands on Manila, an umbrella organization that works to connect volunteers with a variety of nonprofit organizations.

Modeled after Zendesk?s CSR program at its San Francisco headquarters, the Manila community volunteer hour commitments will focus on charities that promote workforce development and technical literacy, and improve education and professional development for underserved youth.

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