Tuesday, April 23, 2024

Vice Ganda tweets about Internet woes, gets quick response from PLDT, Sky

Let’s face it, in the Philippines, service providers don’t exactly get flooded with positive reviews when it comes to getting things fixed. What makes things even more difficult is that the customer service departments of these companies are often overwhelmed by the sheer volume of complaints that they have to deal with.

However, the recent experience of Vice Ganda proves that a service provider’s response can be expedited when you post your complaint on social media.

Then again, people argue that it’s actually celebrity social media star power that does the trick. We can’t really say for sure if that’s really a factor, so we documented what happened so you can discern for yourself.

Vice Ganda tweeted his complaint about his Internet connections at 6:06 p.m. on Monday, March 12. Apparently, he had two connections: one from PLDT for the first floor of his home and Sky Broadband for the second floor.

By 6:49 p.m. that same day, Vice tweeted that someone from PLDT (@PLDT_Cares on Twitter) had already reached out to him but he lamented that Sky Broadband hadn’t responded yet. Vice’s lament didn’t go unanswered as @Skyserves ? the service provider’s official Twitter customer service presence ? responded to his tweet.

The next time Vice tweeted was on at 7:33 p.m. on Tuesday, March 13. He announced that his Internet connections had been fixed and were now “super fast.” In a follow-up tweet, Vice thanked the service providers and urged them to also give the same swift response to other users.

By this time, though, non-celebrity Twitter users had already tweeted their comments on what had transpired.

Our conclusion: Next time we get impatient about bad service from any company, we’ll try to reach out to Vice Ganda first. Maybe it’s quicker to get things fixed when he’s involved.


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