Converge ICT Solutions has joined the IT & Business Process Association of the Philippines (IBPAP), with both groups framing the move around the need to help the country’s business process outsourcing sector adapt to artificial intelligence.
The partnership comes as the Philippine IT-BPM industry, one of the country’s biggest export earners, faces growing pressure to retrain workers for more complex work as AI takes over routine tasks.
IBPAP said the sector employed 1.9 million workers and generated $40 billion in export revenues in 2025, equivalent to more than 8% of gross domestic product.
Converge CEO and co-founder Dennis Anthony Uy said the focus should now be on preparing workers for AI and other emerging technologies, on top of building the digital infrastructure needed by the industry.
“We need to level up the skills of our workers and transform our industries to enable us to capture the opportunities being offered by the AI boom. At Converge, we have laid down the solid foundation through our national digital infrastructure to support industries including our BPOs in their AI journey. The next step is to capacitate our workers with skills necessary to navigate AI and other emerging technologies,” Uy said during a ceremony marking Converge’s membership in IBPAP.
Uy said Converge’s membership in IBPAP could open collaboration opportunities around workforce development as AI reshapes the outsourcing industry.
“Even before we became a member, my mindset has always been to protect this industry of nearly two million workers. Since we are a global hub of business process outsourcing along with India, I’ve wanted to help upskill workers, especially for artificial intelligence preparedness,” he said.
He also acknowledged the threat AI poses to low-value work in the sector, saying the industry needs to move workers into more specialized roles.
“We cannot deny that AI is here and will continue to transform industries. Let’s face it: AI handles simple, repetitive tasks cheaper and faster. The future of Philippine BPOs is in complex work, which requires upgrading our workforce from basic support to highly skilled specialists. To make this shift happen, we are here to support the government and the private sector in driving the next wave of growth for this industry,” Uy said.
IBPAP president and CEO Jack Madrid said Converge had played a key role in helping the industry maintain operations during the pandemic, when remote work and reliable connectivity became critical.
“During the pandemic, when the world was shutting down, the IT-BPM sector added 260,000 jobs and connectivity made that possible. Converge was central to that story, keeping our people online and our operations running across the country. That’s why welcoming them as our newest Platinum Member isn’t just a recognition of business value — it’s an acknowledgment of a partner who showed up when it mattered most,” Madrid said.
IBPAP represents more than 400 companies in the IT-BPM sector and is linked with six industry associations covering animation, global capability centers, customer experience, game development, healthcare information management, and software.
