DTI undersecretary for consumer protection group Ruth Castelo reported that 6,907 of the total 14,869 online purchase-related complaints from January to October this year were against shopping apps Lazada and Shopee.
Customer-company interactions have changed in the New Normal. As we become more reliant on digital solutions for our everyday transactions, how have companies such as banks adapted?
Bangko Sentral ng Pilipinas (BSP) governor Benjamin E. Diokno reminded the public that the ceilings on interest rate, finance charges, and fees on all credit card transactions took effect on Tuesday, Nov. 3.
PLDT and Smart have also set up "Libreng Tawag" and "Libreng Charging" stations in hardest hit provinces in the Bicol region such as Camarines Sur and Norte, Albay, and Sorsogon.
Mobile metrics firm Opensignal has reported that its users have seen significant improvements in all five Philippine regions between Q4 2018 and Q3 2020 for Mobile Video Experience, Download Speed Experience, Latency Experience and 4G Availability.
Government officials and private sector leaders said during an online forum on Wednesday, October 28, that shifting to digital payments will bring economic growth and create a more inclusive Philippines.
PLDT said its capacity likewise continued to expand, with the total number of fiber ports available for the use of new customers increasing to 3.81 million by end-September 2020.
With newly listed fiber broadband provider Converge ICT publicly declaring it will seek to deploy the country's most extensive fiber network, local telcos PLDT and Globe Telecom have disclosed significant investments to expand their own fiber infrastructure.
