ZigZag Philippines has announced the launch of its Managed Security Operations Center (SOC) Services, which is designed to provide enhanced cybersecurity support for the business process outsourcing (BPO) industry.
US-based BPO firm Conduent has announced the expansion of its Philippines operations with a new 9,200-square-meter facility at Lima Tower One on the Lima Estate in Lipa-Malvar, Batangas.
As it marks its 12th anniversary this year, real estate brokerage firm Prime Philippines said the boom in e-commerce and business process outsourcing (BPO) played a major role in its survival and expansion.
The IT & Business Process Association of the Philippines (IBPAP) has called for proactive efforts to prepare the local workforce for the transformative opportunities and challenges presented by artificial intelligence (AI).
The number of agents resigning from local call center firms is continuously declining, based on a study released by the Contact Center Association of the Philippines (CCAP).
The “conservative projection” is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in an analysis by global industry research firm Everest Group.
The PricewaterhouseCoopers (PwC) Global Acceleration Center in the Philippines will focus on high-value BPO in consulting spaces, including artificial intelligence (AI), cloud computing, and cybersecurity.
The Philippine delegation also met representatives from Czech tech giant ERA to explore the company's interest in expanding its presence in the Philippines.
The IT-BPM Industry Association of the Philippines (IBPAP) has underscored the need to change public misperception of the industry as “just call centers”, citing the high demand for Filipino expertise in the medical, financial, data analytics, and other sectors beyond just business process outsourcing (BPO).
