BPO

Joselito “Jojo” Uligan, a leading figure of the local BPO industry and president of the Contact Center Association of the Philippines (CCAP) for the last 19 years, died on Friday, April 22, after reportedly suffering from cardiac arrest.

PEZA now says the CREATE law does not prohibit registered IT-BPM firms from conducting remote work or performing a portion of their activity outside the economic zones.

The Department of Finance said the IT-BPM firms can still implement a remote work arrangement for their employees but the companies must give up their fiscal incentives because these tax incentives are meant to be enjoyed inside an ecozone.

IBPAP president and CEO Jack Madrid said that while the group supports the need to fully reopen the economy, BPO employees have an overwhelming preference for a hybrid work arrangement.

In celebration of the International Women’s Month, tech outsourcing giant Accenture recently shared key findings of a research it commissioned titled “Better to Belong” that examined the different workplace experiences of women in the local information technology and business process management (IT-BPM) industry.

The Afni-exclusive tower is over 12,000 square meters, four floors high, and set to be home to more than 3,000 employees.

iQor recently opened over 1,000 positions in Iloilo, offering options to work-at-home or onsite.

Rey Untal will be replacing industry stalwart and Pointwest founder Beng Coronel, who has moved to a senior advisor role at the company.

The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).

Rey Untal is resigning after serving as president and CEO of IBPAP for four years.