Friday, March 29, 2024
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BPO

PH contact center sector poised for rebound this 2021

The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).

IBPAP chief Rey Untal stepping down from post

Rey Untal is resigning after serving as president and CEO of IBPAP for four years.

BPO firm Afni opens new recruitment hub in PH

The facility, located at the upper ground floor of One Felicity Center (OFC) along Commonwealth Avenue in Quezon City, will remain open during the enhanced community quarantine from August 6 to 20 for applicants who cannot process their applications online.

Signs of recovery seen as BPO office demand grows 160%

The Philippine office market appears ready to take off and resume its pre-pandemic growth trajectory, according to a study by Leechiu Property Consultants (LPC).

PH falls by 13 spots, Manila drops by 6 notches in global innovation index

Global advisory firm Tholons released on Wednesday, March 3, the latest edition of its annual global innovation rankings, which showed the Philippines and its capital city Manila dramatically sliding in its competitiveness as a preferred site for BPO locators.

BPO firms taking up POGO-vacated office spaces

Leechiu Property Consultants cited in particular the increased demand in Iloilo, surpassing Cebu and Clark in Pampanga for the first time.

Teleperformance opens first site in Cavite, Afni launches hub in QC

Despite the pandemic, BPO companies Teleperformance and Afni have inaugurated their newest office sites in Cavite and Quezon City, respectively.

BPO sector to ‘recalibrate’ due to Covid-19 pandemic

IBPAP president and CEO Rey Untal said the roadmap they bared last year was supposed to have been good until 2022, up until the pandemic threw a monkey wrench to their numbers.

PH remains preferred destination for BPO firms, says DTI chief

Data from the Philippine Economic Zone Authority showed that from January to July 2020, registered investments from the BPO sector grew 37 percent to P11.4 billion amid the global health crisis.

First on Newsbytes.PH | Google replaces call center in PH after P60-M scam

Internet giant Google has confirmed that it pulled out an outsourced work from the Cebu operations of BPO firm Sykes after a few employees were caught converting online gift cards into bitcoins.
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