The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).
The facility, located at the upper ground floor of One Felicity Center (OFC) along Commonwealth Avenue in Quezon City, will remain open during the enhanced community quarantine from August 6 to 20 for applicants who cannot process their applications online.
The Philippine office market appears ready to take off and resume its pre-pandemic growth trajectory, according to a study by Leechiu Property Consultants (LPC).
Global advisory firm Tholons released on Wednesday, March 3, the latest edition of its annual global innovation rankings, which showed the Philippines and its capital city Manila dramatically sliding in its competitiveness as a preferred site for BPO locators.
IBPAP president and CEO Rey Untal said the roadmap they bared last year was supposed to have been good until 2022, up until the pandemic threw a monkey wrench to their numbers.
Data from the Philippine Economic Zone Authority showed that from January to July 2020, registered investments from the BPO sector grew 37 percent to P11.4 billion amid the global health crisis.
Internet giant Google has confirmed that it pulled out an outsourced work from the Cebu operations of BPO firm Sykes after a few employees were caught converting online gift cards into bitcoins.