At the beginning of 2017, Grab had just 30% market share of the Indonesian ride-hailing market, while local rival Go-JeK had a commanding 58% of the market. By the end of June 2018, Grab had made an impressive turnaround, establishing a 62% market share of the ride-hailing market.
Grab PH got the approval after submitting voluntary commitments which included improving the quality of its service by bringing back market averages for acceptance and cancellation rates before the merger happened, and its response time to rider complaints.
ABI Research analyzed and compared the strength of the current leading ride-sharing providers worldwide through an analysis of their market share, innovation programs, strategies, and geographical reach.
The directive also puts Grab?s move to acquire its competitor to a halt while the antitrust commission is reviewing the deal.