US firm Amdocs bags multi-year contract with Globe

Telecom software maker Amdocs announced on Wednesday, Feb. 28, that it has signed a multi-year services contract with mobile operator Globe Telecom for the continuous enhancement its operations.

According to the agreement, Amdocs Intelligent Operations will assist Globe in managing third-party systems and cloud management solutions. This includes modernizing and running IT operations for multiple lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.

No financial terms of the deal were disclosed.

With Amdocs Intelligent Operations, Globe is embracing artificial intelligence, chatbots, and machine learning technologies. The automation will enable faster resolution of issues and better customer experience.

As a result, Amdocs said Globe will be able to expedite their digital journey while reducing costs, and innovating and launching new services to customers.

“We are committed to enrich the lives of our customers in the digital age by continuously innovating our brand and delivering a diversity of new offerings to market faster by increasing our service agility and operations,” said Ernest Cu, president and CEO of Globe.

“As we continue our journey towards the digital future, automation will play a crucial role in setting new benchmarks for customer experience,” Cu added.

Gary Miles, chief marketing officer at Amdocs, the emergence of new technologies is creating ongoing disruption within the industry as more and more service providers are looking to transform traditional operations towards intelligent automation and optimization of their operations for more predictable service levels as well as improved efficiencies.

“Amdocs Intelligent Operations will enable Globe Telecom to continue to take to market the dynamic and compelling services which make their brand so strong,” he said.

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