Sitel PH offers opportunities to visually impaired scholars

Sitel Philippines is doubling down on corporate social responsibility as it entered in a new partnership with ATRIEV (Adaptive Technology for Rehabilitation, Integration, and Empowerment of the Visually Impaired) for the technology training of blind individuals.

Photo shows Perry Badilla, learning and development manager at Sitel; Marco Ramos, ATRIEV graduate; Craig Reines, chief operating officer at Sitel-APAC; Tony Llanes, executive director of ATRIEV; Carol Catacutan of ATRIEV; Jamie Blocker, Sitel head of learning and development; Ramona Ramos, finance officer of ATRIEV; Francis Ian Marciano, Sitel learning manager; and Kalpak Huddar, Sitel HR leader for APAC

Through the partnership, the Sitel Academy Call Center Training Program, the first of its kind in the BPO industry, will be offered to ATRIEV scholars. Participants in this program can expect to gain basic contact center skills and afterwards, seek gainful employment in the BPO industry as contact center agents, virtual assistants, software analysts, among others.

“At Sitel, we take education and empowerment very seriously,” said Craig Reines, chief operating officer at Sitel Asia Pacific. “This year we want to expand the reach of our training and human development programs and provide career opportunities to groups that have limited access to education, such as persons with physical limitations. ATRIEV is the perfect partner for this. We fully support their advocacy of using technology and IT enabled programs to help the visually impaired become employable and productive.”

Sitel’s mission is for the BPO industry to be more inclusive and open to employing persons with disabilities, according to Reines. “Through this partnership with ATRIEV, we are creating a more diverse community and giving more opportunities for people with disabilities,” he said.

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