Amazon to add 3,200 customer service jobs in PH this year

E-commerce powerhouse Amazon.com has announced the creation of 3,200 skilled jobs in the Philippines, in addition to the more than 1,800 jobs created in 2018. 

The jobs will be based in Amazon’s dedicated customer service centers in Cebu and Manila.

The skilled roles will support Amazon’s customers around the world and will provide 24/7 world class customer service to North America and UK customers.

Both of Amazon’s customer service centers in the Philippines include a range of roles including Customer Service Associates, Team Manager and Group Manager 

“We are excited to be continuing to invest in the Philippines and creating thousands of new roles.  It has been a pleasure to work with such talented people in the Philippines who bring high levels of experience and passion to their work,” said Tom Weiland, VP worldwide customer service at Amazon. 

“Amazon’s customer service is one of the strongest in supporting and delighting our customer’s day in day out and I am proud to see the Philippines growing as part of our global network.”

According to the Philippine Economic Zone Authority (PEZA) director general Charito Plaza, Amazon’s contributions are helping the country to become a key player in the digital economy in Asean and the world.

“We would like to thank Amazon for choosing to invest in the Philippines through PEZA and for creating an additional 3,200 jobs from the initial jobs of 1,800,” Plaza said.

In addition to Amazon Customer Services activity, Amazon Web Services (AWS) was launched in the Philippines in 2016. AWS Philippines is integral to the growth of AWS for South East Asia and is further evidence of the continued investment of AWS to help organizations around the world in accelerating their move to the cloud. 

The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon as number 1.

The United Kingdom has a similar index, The UK Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon UK ranked number 1 in that survey.

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