Japan’s NTT acquires majority control of call center builder DTSI

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The DTSI Group, which made a fortune building the call center facilities of most BPO firms in the Philippines, is now under Japanese control as NTT Communications Corporations announced on Thursday, May 24, that it has bought a 50.1-percent stake in Freedom Resources Holdings Corporation, the holding company of the DTSI Group.

A statement issued by NTT Com did not indicate the amount it paid for the controlling shares of DTSI, which is majority owned by US-educated businessman Miguel Garcia.

DTSI, which employs about 200 workers, has offices in Makati and Cebu. It also overseas offices in Los Angeles, Phoenix, Salt Lake City, and Chicago in the United States.

The company has a strong track record in building systems and providing services for IT-BPO operators, accounting for 60 percent of all seats in call centers currently operating in the Philippines.

Anthem Inc., a company under the DTSI Group, has also been doing well and is forecasting high growth for its business of building and leasing call center platforms to companies looking to start up IT-BPO businesses in the Philippines.

In the statement, NTT Com said it expects to strengthen its call center capabilities in the Philippines by creating operational synergies with DTSI Group, including by leveraging their respective customer bases.

BPO sales revenues in the Philippines increased 24 percent from the year earlier to $11 billion 2011, accounting for 5 percent of the nation?s GDP.

The call center industry was particularly vibrant, generating revenues of $7.4 billion, the highest revenue of any country in the world, surpassing even India.

The Philippines is also becoming a center for global shared services in the banking, insurance, energy, engineering, and other industries.

Global companies have been increasingly attracted to the Philippines? abundance of fluent English speakers and incentives offered by the government.

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