Friday, March 1, 2024

Avaya cites US unit of DTSI for customer service

DTSI USA, a wholly owned subsidiary of DTSI Group, was recently named Avaya?s Partner in Customer Excellence after achieving outstanding customer satisfaction scores.

dtsi usa

The company received a customer satisfaction rate of 4.9 out of a possible 5.0 as it completed the required number of customer surveys for its current Avaya Connect Program level.

DTSI Group president and CEO Miguel Antonio C. Garcia said DTSI?s focus has always been to provide end-to-end solutions with flexible financial models and speed-to-market service delivery to its growing base of enterprise customers.

Customer satisfaction is a crucial element in how Avaya determines partner level status. Channel partners who achieve an average customer satisfaction rate of 4.4 or higher over a 12-month period are rated based on their sales performance, technical expertise on Avaya solutions, and support services delivery to Avaya customers.

?A business? success can be determined by a variety of factors, the most, important of which is the level of satisfaction that you provide your customers. DTSI?s passion to deliver the highest level of customer satisfaction is reflected in everything we do,? said Garcia.

Founded in 2004, DTSI USA supports US businesses through corporate formation, facility development, and technology integration. The company?s Contact Center as a Service (CCaaS) solution, which includes contact center services and hosted unified communications options, is powered by Avaya.

A part of telecom giant NTT Communications, DTSI?s office in the US offers solutions for on-shoring and off-shoring needs of American enterprises.

Serving BPOs and global in-house Contact Centers, DTSI has enabled more than 450,000 call center seats, or 60 percent of the total industry seats in the country, constructed 400,000 square meters in office facilities, and leasing over 180,000 square meters of office space to numerous companies in the Philippines.


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