Although its “IT systems upgrade” is still being sorted out by implementation partner CapGemini, fast-food operator Jollibee said that its branches in Metro Manila that closed last week have now reopened.
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“Although some of these outlets will still be operating on a limited menu, Jollibee assures the 100-percent availability of its three most popular and bestselling items namely Chickenjoy, Jolly Spaghetti and Yumburger,” the company said in a statement.
The company, through a statement released by its vice president for marketing Harvey Ong, earlier apologized to the public for the disappointment and inconvenience brought about by the unavailability of their favorite products as well as the temporary closure of some of its stores in Metro Manila.
Jollibee disclosed that it recently upgraded its computer systems last August 1 but encountered difficulties in the conversion from the previous Oracle system to SAP.
As a result, even with sufficient food supply, this change resulted in a temporary slowdown in the delivery of Jollibee products from the local commissary to the stores, the company explained.
Jollibee vice president for Metro North operations Jojo Subido said that the company has implemented immediate contingency measures to augment the short-term delivery capability from its local commissary to the affected stores.
“Our team has been working round the clock to catch up and put to speed our commissary’s delivery schedule to enable all our stores to open by this weekend. The company also shared that it continues to pay the salaries of all affected store employees of the concerned branches — including all managers and crew — even during the days that it had to temporarily close.
Subido said Jollibee has sufficient food supply and raw materials — not just chicken but other products — in its centralized commissary in Laguna.
“We would like to set the record straight that we do not import chicken or other meat products from China. Our chicken requirements are currently sourced from our accredited suppliers such as San Miguel Foods Corporation, Foster Foods, and GAMA Foods Corporation who have all passed our strict quality standards.”
He continued, “We would like to once again extend our sincerest apologies to our customers and thank them for bearing with us during these challenging times. Rest assured that we are doing our best to offer a complete menu line-up in all our stores within this month.”