BPO operator Sitel Group recently announced the appointment of Ravi Iyengar as its new chief operating office (COO) for India, the Philippines, and Australia & New Zealand (ANZ).
Iyengar brings with him over 28 years of experience in IT-BPM sector across several business verticals. Before his role expansion, he was the COO of Sitel in India while additionally leading the Central Workforce Management function, which supports Sitel’s operations globally. Under his leadership, Sitel India took big strides in the areas of talent management, learning, and retention.
This is his second stint in the Philippines, having previously lived and worked in the country. “I am thrilled to be coming back to the Philippines for this exciting opportunity,” Iyengar shared.
“I believe Sitel in Asia Pacific has tremendous potential and I look forward to working with the Philippine leadership team to implement a strong growth plan for the region focused on high performance, efficiency, and sustainability.”
Prior to joining Sitel, Iyengar served in varying leadership roles with prestigious global IT-BPM companies. His vast experience in customer experience center management, employee engagement, and operations makes him well-positioned to lead the growth of Sitel’s Asian footprint and drive a high-performance, people-centric culture across the region.
“We’re very excited to have Ravi leading our Asia Pacific teams in this capacity,” stated Olivier Camino, global chief operating officer at Sitel. “He has showcased exceptional leadership skills and a keen understanding of the business, leading Sitel India to exceptional results across financials, people metrics, and client deliverables. I am confident that, working closely with our Philippine leaders, he will lead our Asia Pacific teams to phenomenal growth in 2019 and beyond.”