By adapting to the new work environments required in the Covid-19 era, business process outsourcing company iQor said it has been able to continue recruiting employees to provide customer service for global clients.
The company credits its continues ramp-up to its digital technology innovations, performance-driven employees, and its cloud-based platform that enabled iQor to launch 18,000 work-at-home customer support agents in just 19 days during the onset of the pandemic.
iQor said it plans to leverage on local IT-BPO industry’s potential revenue growth of $29 billion and 160,000 employment opportunities as forecast by the IT & Business Process Association of the Philippines (IBPAP). in particular, the company said it expects to increase its headcount to this year to support an anticipated 20% growth for its telco accounts.
“When the pandemic struck, we were challenged with the continuity of work and processes. iQor’s infrastructure is designed to allow work-in-office and work-from-home at the same time. Thus, transitioning to work-from-home became fast and easy because the iQor solution is highly secure and allows rapid deployment. It is scalable with little to no device constraints,” shared Rod Hoddinott iQor’s senior vice president and general manager for digital and emerging technology at iQor.
iQor senior director of operations Tony Rizkallah said the company is growing its presence in Iloilo where it has initiated new positions in the thousands for 2021 alone. Building the local workforce is also boosted by what iQor views as a “thriving and job-conducive environment” in the province.
In 2021, the company’s workforce in Iloilo grew by more than 37%. Other local iQor locations include Pampanga, Davao, Dasmarinas, Laguna, and Negros.
“We are committed to building up people by changing their lives and giving them better opportunities. We also build the communities they belong to. Prior to the pandemic, we conducted outreach activities like giving out grocery bags and school supplies to barangays that need them the most. This is one of our core values , we believe in the need to give back,” Rizkallah said.
