San Francisco-based BPO firm bares plan to open new hub in PH

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US-headquartered outsourcing firm ServiceSource has announced it is expanding its global presence with a new service delivery center in the Philippines.

The new facility, located in a region fast becoming a hub for global enterprise expansion, is scheduled to begin operations in the first quarter of 2016.

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The new center will increase ServiceSource?s capacity to deliver 24/7 operations, enabling the company to provide faster delivery times and execute sales-related activities at a larger scale.

In addition, the facility will expand the company?s global support coverage with direct access to a growing pool of well-educated, English-speaking talent.

With plans to grow to 500 employees, the move will provide the company with the ability to locate a variety of standardized, process-driven activities within this center, increasing capacity for more strategic and high-touch roles in other in-market centers.

?The top-quality and rapidly growing workforce in the Philippines has made it one of the most attractive markets for global companies looking for further expansion opportunities,? said Christopher M. Carrington, CEO of ServiceSource.

?This new service delivery center is yet another proactive and strategic step ServiceSource has taken toward driving two of our key corporate initiatives: growth and profitability. In addition to providing 24/7 support and shorter turnaround times for our global customers, we will also now be more competitive on a global scale and better positioned to fulfill the increasing interest in our suite of Revenue Lifecycle Management solutions ? especially as companies intensify focus on growing and retaining their existing customer revenue.?

The center will play a key role as ServiceSource continues to build its presence in the RLM space. With the increased capacity the center will create in the company?s current in-market centers, the company will be able to dedicate more resources to strategic selling and customer success-related activities associated with RLM.

?As locked-in contracts become a thing of the past, and companies are challenged to fight for each customer continuously, we?re seeing more and more excitement build around RLM and its proven approach to grow and retain recurring revenue,? said Greg Hopkins, chief customer officer for ServiceSource.

?Enabling our domestic and in-market centers to better focus on building that momentum will also be critical to growth and to helping our customers realize the revenue generating benefits of those solutions.?

Leading the company?s newest location will be James Keating, whose career spans 13 years as an experienced and effective sales operator with proven proficiency in all aspects of Managed Services.

Most recently, James served as the operations leader at Convergys, managing the flagship sales site in the Philippines where he oversaw operations for 2,000 employees across 8 global accounts.

The new center marks ServiceSource?s tenth global location, and fourth in the Asia-Pacific Japan (APJ) region, following office openings in Singapore, Kuala Lumpur, and Yokohama.

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