Viber teams up with WHO to create chatbot for verified Covid-19 news

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Messaging app Viber has partnered with the World Health Organization (WHO) to create an interactive multi-language chatbot, allowing users access to verified updates and facts about the virus.

The chatbot, which comes in several languages, answers the most commonly asked questions about the pandemic, and gives users important and life-saving information. The Latest News section is updated in real-time straight from WHO’s website.

Other main sections include Protect Yourself, Mask Usage, Travel, and an interactive Myths quiz to test the users’ knowledge of the virus. The Donate Now button gives users a way to support WHO’s fight against the pandemic through the Covid-19 Solidarity Response Fund.

“WHO aims to reach as many people as possible with reliable health information through innovative digital technology. Information is power and can help save lives during this pandemic,” said WHO director-general Dr. Tedros Adhanom Ghebreyesus.

“We’re helping people stay connected while also assisting local and global government and healthcare agencies around the world to offer critical updates and to combat misinformation. Rakuten Viber and WHO are working together to help individuals and communities stay informed and healthy during this challenging time. Use the chatbot yourself, support and protect your relatives by sharing it with them. Digital is safe,” said Djamel Agaoua, CEO of Rakuten Viber.

Filipino Viber users also have multiple ways of getting verified information about the virus. The Department of Health (DOH) created a Viber Community to update followers on Covid-19 in the Philippines and to debunk fake news. To follow the group, just search “DOH PH Covid-19” on Viber.

Viber is also launching a specially designed sticker pack to support the efforts of all health workers on the frontlines, as well as to boost morale around the world. Everyone who downloads the pack from Viber’s sticker market will get instant access to the chatbot.

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