Australia-based DBA Advisory, through its local outsourcing arm DBA Global Shared Services (DBA), is expanding its BPO operations in the country by employing the available talent pool in Central Luzon where its offices are located.
Following a challenging 2017, the BPO industry continued to show signs of recovery by slowly gaining back its positive momentum with numerous incumbents proceeding with their expansions, particularly in the countryside.
After seeing a few years of decline, the business process outsourcing (BPO) industry is expected to come back with a vengeance in 2019, so much so that it is expected to become a major driving force in office take-up next year, according to Leechiu Property Consultant (LPC).
The DOF is pushing for the reform of incentives being given to businesses, among them the BPO sector, as it vies to increase revenues to finance the government?s massive infrastructure program.
A House bill is seeking to increase the mandated additional pay for work done in graveyard shifts from 10 percent to 25 percent of the regular rate per hour.
According to House Bill No. 8083, the P5-billion annual allocation for the IT-BPO sector ?shall be solely used to pay for formal academic or training programs of accredited private or public schools and training centers?.
The operations are live in a Kunshan, China CX office through a partnership with 800 TeleServices.
Sitel China's agents are delivering CX through both voice and WeChat to support clients in the Asian market with Simplified Chinese.
DICT acting secretary Eliseo M. Rio Jr. said the IT-BPO sector is moving towards artificial intelligence that would require ?very fast and very expensive Internet connectivity?.
The road ahead for the IT-BPM industry in the Philippines looks promising despite artificial intelligence (AI) and intelligence automation (IA), according to the IT and Business Process Association of the Philippines (IBPAP).
