Australia-based DBA Advisory, through its local outsourcing arm DBA Global Shared Services (DBA), is expanding its BPO operations in the country by employing the available talent pool in Central Luzon where its offices are located.
Established in the Philippines in 2013, DBA provides high-end outsourced services and solutions, combining large-scale utilization of available technological resources and skills of its people.
What started as a seven-man team in a small office in Subic Bay Freeport Zone (SBFZ) has grown to 35 employees in its first year. After six years in the industry, DBA now employs 250 professionals with offices in Clark, Bataan, and Tarlac.
According to DBA president and CEO Darlow Parazo, they chose to set up office in the Philippines because “the country has, perhaps, the best pool of highly skilled personnel in the field of accounting, law and IT that you can find anywhere in the world. The Filipino workforce is so committed and culturally always eager to help.”
Aside from providing outsourced services to their clients, DBA offers job opportunities to the pool of local talents in its surrounding areas, so professionals won’t have to move to the metro for work. The company said this is its main driving force in its decision to set up offices in the provinces.
DBA stressed that it offers competitive salaries and benefits comparable to other business process outsourcing (BPO) companies in Metro Manila, and provides long-term career paths to their employees, so they can work close to home.
By providing jobs to local talents, DBA was able to access multi-disciplinary and multi-industry professionals and expand their services. Their SMSF Division has audited 3,500 SMSFs (Self-managed Super Fund) the past year. The SMSF is the retirement savings structure for Australians, similar to the Pension Fund provided by the Social Security System (SSS) in the Philippines.
DBA’s Financial Planning Division can produce more than 1,500 Records of Advice (ROAs), Statements of Advice (SOAs) and Review documents a year, while their Business Services Division serves over 100 services firms across the globe. Their Creative Team has already designed various websites and provided branding services to a number of clients.
As a technology-driven company backed by its partner software companies, DBA provides cloud computing solutions and robotic process automation (RPA).
Recently, DBA launched Change Management Services to help propel businesses in their respective industries. Change Management is the process of implementing strategies for businesses to transition and transform their processes and technologies and become more dynamic in the marketplace.
The Change Management service provided by DBA has helped clients gain access to new technology, transform internal operations, expand their offerings, and improve employee performance.
As its aim to gain greater ground in the Philippine market, DBA is seeking to implement Change Management solutions to local agencies – starting with the education sector – in the hopes of helping organizations become more agile and expand their capabilities. In addition, plans to implement two more services to help streamline communication and information management in local agencies are also underway.
In their bid to empower municipal authorities, emergency services and law enforcement, DBA is looking into offering Safe City Services. Through Safe City, municipal authorities, first responders, and the police will be able to monitor public areas better and relay information faster to increase personal safety and public security.
Another service that DBA will be offering is Healthcare Technology Services (HTS), a solution that can help healthcare professionals provide a higher level of patient care.
Through HTS, healthcare providers and professionals will have real-time access to patient data and healthcare locating systems, which will allow them to treat patients faster, and ensure optimal patient care and safety.