At least 30 business process outsourcing (BPO) companies in the Philippines are generating between P1 billion to P17 billion in annual revenues, Pasig City representative Roman Romulo disclosed over the weekend.
“The 30 firms are the faces of our BPO industry. They each directly employ anywhere from 5,000 to 25,000 mostly college-educated, fluent English-speaking and tech-savvy Filipino professionals,” Romulo said in a statement.
He named the 30 largest BPO firms by annual gross revenues as Accenture (P17.433 billion); Convergys (P11.901 billion); TeleTech (P9.413 billion); JPMorgan Chase Bank (P8.931 billion); Stream Global Services (P6.854 billion); Aegis PeopleSupport (P6.619 billion); Sykes Asia (P6.243 billion); Sitel (P5.913 billion); Telephilippines (P5.598 billion); Telus International (P5.232 billion);
Deutsche Knowledge Services (P5.172 billion); HSBC Electronic Data Processing (P4.680 billion); IBM Daksh (P4.178 billion); IBM Business Services (P3.976 billion); Shell Shared Services Asia (P3.725 billion); SPi (P2.914 billion); APAC Customer Services (P2.566 billion); 24/7 Customer (P2.378 billion); Genpact Services (P2.308 billion); IBM Solutions Delivery (P2.169 billion);
SPi Technologies Inc. (P2.0 billion); Lexmark Research & Development Corp. (P1.918 billion); ePLDT (P1.840 billion); Kgb Phils. (P1.807 billion); Advanced Contact Solutions (P1.715 billion); Chartis Technology & Operations Management Corp. (P1.427 billion); ePerformax Contact Centers (P1.367 billion); Synnex-Concentrix Corp. (P1.219 billion); Citigroup Business Process Solutions (P1.159 billion); and Cyber City Teleservices (P1.136 billion).
The figures are based on 2010 revenues, as reported to the Securities and Exchange Commission, according to Romulo.
Romulo expressed confidence that the BPO industry would be able to achieve its target to increase both earnings and jobs by 20-percent every year until 2016.
The industry is projected to produce $27 billion in revenues and fully engage some 1.3 million Filipino workers by 2016, based on a recently upgraded roadmap.
This year, the sector hopes to produce 126,000 new jobs and generate $2 billion in extra earnings, according to the Business Processing Association of the Philippines.
The industry posted $11 billion in revenues on a labor force of 638,000 in 2011.