Philippine business process outsourcing (BPO) and knowledge process outsourcing (KPO) firm Asiatel Outsourcing has launched enterprise artificial intelligence (AI) automation services in the Philippines while introducing a separate service aimed at helping foreign software companies enter the local and Southeast Asian markets.
The company, which is publicly listed on the TSX Venture Exchange in Canada, said it has activated its alliance with fileAI to deploy the latter’s AI-native platform for automating workflows that rely heavily on documents and other unstructured information.
The platform is designed to extract, classify and validate information from files before feeding the resulting data into existing business processes. Asiatel will handle workflow assessment, implementation, systems integration and ongoing support for customers in the Philippines.
“In a lending workflow, for example, fileAI can classify an application pack, extract and validate the required information, flag missing or inconsistent items, and route complete cases and exceptions into the existing approval process,” said Asiatel chief executive officer Jasjit Singh Anand.
“Asiatel will support clients with workflow assessment, implementation and integration, enabling these capabilities to be incorporated into existing processes while maintaining traceability to the underlying source information,” he added.
Asiatel said the technology could be applied to document-heavy processes such as loan applications, insurance claims intake, customer onboarding and finance operations.
Unlike standalone generative AI applications, the offering is positioned around automating enterprise workflows while allowing organizations to trace processed information back to its original source.
“Our alliance with fileAI enables us to support organizations throughout their digital transformation journeys,” said Asiatel chairman Shafi Aboobaker.
fileAI co-founder and CEO Christian Schneider said the partnership is intended to move AI automation from experimentation into actual business operations.
“Our ambition is to be the backbone that enterprise AI runs on, and infrastructure is only proven once it is running inside real operations,” Schneider said.
“Asiatel understands how enterprise work actually gets done and has the teams to put these workflows into production and keep them there. Together we can bring that standard of automation to organizations in the Philippines.”
Alongside the AI offering, Asiatel has launched managed go-to-market (GTM) services for international software-as-a-service (SaaS) companies seeking to establish operations in the Philippines and other Southeast Asian markets.
Initially targeting Canadian growth-stage and mid-market software companies, the service will cover local market expertise, business development, demand generation, sales enablement and commercial execution.
The arrangement is intended to allow software companies to test or build a regional presence without immediately setting up their own local operations.
“Entering a new market requires more than a sales presence,” Anand said. “Our managed GTM services enable Canadian companies to expand into Southeast Asia while leveraging Asiatel’s established delivery platform.”
Asiatel linked the initiatives to expanding commercial relations between Canada and the Philippines. The two countries elevated their relationship to a Strategic Partnership during President Ferdinand Marcos Jr.’s visit to Canada in July.
“The strengthening relationship between Canada and the Philippines comes at an important time for Asiatel,” Anand said.
“We are a Philippine-founded company that is now publicly listed on TSXV, with approximately 15% of our current client programs already established in the Canadian market. As trade, investment, and economic cooperation between our two countries continue to grow, we believe this provides an important context for Asiatel’s existing and future expansion activities in the Canadian market.”
