Bosch renames business unit, reflecting goal to be BPO leader

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Starting September this year, the Bosch Communication Center will be renamed Bosch Service Solutions, a move that ?reflects the aim of becoming the leading provider in the field of business process outsourcing for innovative, technology-driven services.?

This vehicle uses eCall to transmit data relating to the accident to the Bosch monitoring centers, such as the location, time, and direction of travel
This vehicle uses eCall to transmit data relating to the accident to the Bosch monitoring centers, such as the location, time, and direction of travel

The company?s new name also shows its ?strategic realignment? that shows it is ?developing and operating new business models together with its customers,? it said in a statement.

This expansion strategy essentially concentrates on service solutions, the development of new business models, and further building on the worldwide presence, the company said. The main focus is on automotive and building solutions as well as customer interaction solutions.

One example in the automotive area is the automated emergency call system for Mercedes Benz, eCall, which is available in ten languages and across 27 European countries.

Also in line with the new business models are pre-bookable, video-monitored truck parking spaces at service stations.

Within the field of building services, Bosch Service Solutions offers cloud-based video surveillance with an optional connection to the control center and intervention control.

Finally, examples of solutions in the areas of customer interaction services are the monitoring and evaluation of social media platforms to effectively support companies? marketing and sales activities.

The global expansion of Bosch Service Solutions is further supported by the opening of new locations in the USA, and the Philippines this year. Further new locations are planned for the years to come.

?The repositioning and the new name ?Bosch Service Solutions? are the logical result of our company’s development,? comments Robert Mulatz, senior vice president of Bosch Service Solutions.

?With compelling holistic service solutions and our IT and consulting expertise, today we are able to offer much more than a communication center. Our many years of experience and the availability of our services in more than 30 languages allow Bosch Service Solutions to create innovative, comprehensive services with real added value for and with our customers around the world,” Mulatz said.

Bosch Service Solutions is a business unit of Bosch Security Systems and is headquartered in Frankfurt/Main, Germany.

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