Amazon Operation Services Philippines announced on Monday, Feb. 26, that it will hire over 500 customer service professionals in Davao City for permanent and full-time jobs which will be fully work-from-home and night-shift positions.
IBPAP president and CEO Jack Madrid said he expects the industry to sustain its strong momentum with a target of $39 billion in revenue and 1.8 million jobs this year. By 2025, he said the industry anticipates generating 2 million jobs which would mark the milestone in the history of IT-BPM in the country.
The Philippine IT-BPM sector posted growth in headcount and revenue in 2023, surpassing the global industry’s performance, according to the IT and Business Process Association of the Philippines (IBPAP).
In the Philippines, known globally for its significant contributions to outsourced business process operations, AI's effects are particularly profound, promising far-reaching implications on the country's economy and workforce.
The new project, which will be based in The Uprise Building-C in Davao City, will provide information technology, call center, and back-office operations services, primarily targeting the export market, particularly Optum Technology, a US subsidiary of UnitedHealth Group Incorporated (UHG).
The newly created global position will primarily oversee the company's global human resource and recruitment functions, ensuring the implementation of best practices.
During the one-on-one business meetings at the Blair House in the United States on Tuesday, May 2, Department of Trade and Industry (DTI) secretary Fred Pascual discussed the priority sectors of the Philippines targeting US investments such as IT-BPM, healthcare, semiconductors, electric vehicles and electric batteries, renewable energy, and food and minerals processing.
BPO operator Sitel Group has announced its official transition to Foundever, a global rebranding move that celebrates the expertise on which the company was founded.
IBPAP said the number of full-time employees (FTEs) in the country grew 8.4% or by 121,000 in 2022, bringing the industry’s total headcount to 1.57 million. The sector also recorded a growth of 10.3% in revenues to reach $32.5 billion in 2022.
